Help & Troubleshooting

If you run into trouble — page stuck, things not saving, or an error message — try these steps in order.

1. Refresh the page.
   On mobile, drag down from the top of the screen. On desktop, press Ctrl+F5. A timed-out session will trigger an automatic re-login.
2. Close the browser and re-open.
   After a site update, old sessions can cause temporary errors such as ViewState errors.
3. Log out and log back in.
   This creates a fresh session and ensures all required session variables are set correctly.
   Logout
4. Clear your browser cache.
   Forces your browser to download the latest scripts and styles rather than using stale cached copies.
5. Clear Paul Mendelson cookies.
   Resets certain saved preferences stored by this site. You will not be logged out.
6. Try Incognito / Private Browsing.
   Runs with a clean cookie and cache state without affecting your normal browser profile.
7. Try a different browser or device.
   Helps rule out a browser-specific setting, extension, or cached file as the cause.
8. Not receiving notifications?
   If you subscribed to push notifications but they've stopped arriving, open Notifications, click Unsubscribe, then click Enable Notifications to re-subscribe.
9. Contact us.
   Use the Contact Us page and include what you were doing and any error text you saw.